Refund policy

 

Last updated: February 2026

We accept return requests within 30 days of delivery.

To initiate a return, please email:

support@acesportinggoods.com.au

Include your order number and reason for return.

PLAY WITH CONFIDENCE PROMISE 

You may use your paddle during the 30-day period. If it’s not the right fit, you can request a return within 30 days of delivery.

Eligibility

To qualify for a Trial Return:

• The request must be submitted within 30 days of delivery.

• The paddle must not show structural damage caused by misuse.

• Normal cosmetic wear from play is acceptable.

• The paddle must not have been intentionally altered or modified.

• Proof of purchase is required.

Returned paddles will be inspected upon receipt.

Refunds

If approved:

• Refunds will be issued to the original payment method.

• Original shipping costs are not refunded.

• Return shipping is the responsibility of the customer unless the item is faulty.

Exchanges

Exchanges are available within the 30-day trial period, subject to availability.

 

Faulty or Incorrect Items

If your paddle arrives damaged or has a manufacturing defect, please contact us within 7 days at:

support@acesportinggoods.com.au

We will arrange a replacement, repair, or refund where appropriate.

This policy does not limit your rights under Australian Consumer Law.

1-YEAR WARRANTY

We provide a 1-Year Warranty from the date of delivery covering manufacturing defects in materials and workmanship under normal use.

Covered

• Structural defects arising from manufacturing faults

Not Covered

• Normal wear and tear

• Cosmetic scratches or scuffs

• Damage from misuse, accidents, or improper storage

• Modifications or repairs made by third parties

• Grip wear and replaceable accessories

Warranty Claims

To submit a claim, email:

support@acesportinggoods.com.au

Include:

• Order number

• Clear photos or video of the issue

• Description of the defect

If approved, we may offer a replacement, repair, or store credit.